Privacy Policy

Last updated: 29 September 2026

Digital Uptake (Pty) Ltd, trading as DigitalUptake ("DigitalUptake", "we", "us" or "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit the DigitalUptake website, submit an enquiry or quote request, or use our authorised user authentication services.

Digital Uptake is a South African company registered under Co. Reg. No. 2023/620684/07.

This Privacy Policy should be read together with our Terms and Conditions.

On this page:

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our website and services.

Contact and Enquiry Information

When you submit our contact form or otherwise contact us, we may collect information such as:

• Your name
• Your email address
• Your telephone or mobile number
• Your company or business details, where provided
• The contents of your enquiry or message
• Any other information you voluntarily include in your submission

We use this information to respond to your enquiry, communicate with you and provide information about our services.

Quote Request Information

When you submit a quote request, we may collect the information you provide in order to understand your requirements and prepare, communicate or follow up on a quotation.

This may include contact details, business details, project requirements, service requirements, budget information and any other information you choose to include in the quote request.

We only use this information for purposes reasonably connected with handling your request and providing our services.

Technical Information

Our website and hosting infrastructure may automatically process limited technical information necessary for security, troubleshooting and reliable operation. This may include information such as IP address, browser or device information, timestamps, requested pages and other basic server or security logs.

Such information is not used to identify you personally unless reasonably necessary for security, fraud prevention, technical support or compliance with applicable law.

2. Google Sign-In and Google User Data

DigitalUptake uses Google Sign-In / Google OAuth 2.0 / OpenID Connect solely to authenticate and confirm the identity of users who have already been authorised to access a DigitalUptake account or application.

Google Sign-In is not used as a public registration system.

A Google account does not automatically create a new DigitalUptake account and does not, by itself, grant a person access to DigitalUptake services or applications. We only permit Google authentication for users who are already associated with an authorised DigitalUptake account or user record.

When you authenticate using Google, Google may provide us with basic account information required for authentication, such as:

• Your Google Account email address
• Your verified email status
• A unique Google account identifier
• Basic profile information, such as your name or profile image, where such information is included in the Google Sign-In response

We use this information only to:

• Confirm your identity
• Verify that the Google account corresponds with an existing authorised DigitalUptake user
• Authenticate your access
• Maintain the security of the authentication process
• Provide the user-facing functionality for which Google Sign-In is used

We do not use Google user data for advertising, retargeting, profiling or unrelated marketing.

We do not request or access your Gmail messages, Google Drive files, Google Calendar information, Google Contacts or other Google account content through the DigitalUptake authentication process.

We do not receive or store your Google Account password.

DigitalUptake does not sell or rent Google user data.

Information received from Google APIs is handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements.

Where Google authentication information is no longer required for an authorised user, it will be removed or deleted in accordance with our data retention practices and applicable legal requirements.

3. How We Use Personal Information

We use personal information only for legitimate business purposes, including:

• Responding to contact enquiries
• Processing quote requests
• Preparing and communicating quotations
• Communicating with existing or prospective clients
• Providing and administering services
• Authenticating authorised users
• Maintaining website and application security
• Preventing fraud, abuse and unauthorised access
• Maintaining business, accounting and legal records
• Complying with applicable legal and regulatory obligations

We do not use personal information for purposes that are incompatible with the purpose for which it was collected.

Where direct marketing requires consent under applicable law, we will obtain and respect the appropriate consent.

4. How We Share Personal Information

We do not sell, rent or trade your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide services, including to trusted service providers that assist with:

• Website and application hosting
• Email and communications
• Form processing
• Authentication and security
• Technical support and infrastructure
• Other services necessary to provide our services to you

Where third parties process personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.

We may also disclose personal information:

• Where required or permitted by law
• To comply with a legal obligation, court order or regulatory requirement
• To protect the rights, property or security of DigitalUptake, our users or other persons
• In connection with a lawful business transaction, such as a merger, acquisition or transfer of assets, subject to applicable privacy requirements

Google processes information in accordance with Google's own privacy policies and terms. DigitalUptake's use of information received from Google is limited to the purposes described in this Privacy Policy.

5. Google User Data: Limited Use Commitment

DigitalUptake's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Google user data will only be used to provide or improve the authentication functionality described in this Privacy Policy.

We do not transfer, sell or use Google user data for advertising, targeted advertising, data brokerage or other unrelated purposes.

We will only disclose Google user data where permitted under Google's policies, necessary to provide the authorised functionality, required for security, required by law, or otherwise expressly permitted.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• Respond to an enquiry or quote request
• Maintain an ongoing client or business relationship
• Maintain appropriate business and accounting records
• Resolve disputes
• Prevent fraud or abuse
• Protect the security of our systems
• Comply with legal or regulatory obligations

Contact and quote request information may therefore be retained for a reasonable period after the enquiry or quotation has been completed where it remains relevant to our business records or legal obligations.

Google authentication information is retained only for as long as reasonably necessary to maintain authorised access, security and account administration.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to any applicable legal retention requirements.

7. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, unlawful processing, loss, damage, destruction or disclosure.

These measures may include appropriate access controls, secure communications, authentication controls, monitoring and other safeguards appropriate to the nature of the information and the systems involved.

Our website uses secure HTTPS connections for information transmitted between your browser and our website.

No method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect personal information in our possession or under our control.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, session management and authentication.

Third-party services, including Google authentication, may also use cookies or similar technologies as part of providing their services.

DigitalUptake does not use Google user data obtained through authentication for advertising or targeted advertising.

9. Processing Outside South Africa

Some third-party service providers used to operate our website, communications, hosting or authentication services may process personal information outside the Republic of South Africa.

Where personal information is transferred to or processed in another jurisdiction, we take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data protection requirements.

Google may process information in countries other than South Africa in accordance with its own privacy policies and applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where we are no longer authorised or required to retain it
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used

Requests relating to your personal information can be submitted using the contact details below.

We may need to verify your identity before processing a request concerning personal information or an authorised DigitalUptake account.

Certain information may need to be retained where required or permitted by law.

11. Google Account Access and Disconnection

If you use Google Sign-In to authenticate to an authorised DigitalUptake account, you may manage or revoke the connection between your Google Account and DigitalUptake through your Google Account settings.

You may also contact DigitalUptake to request that the association between your Google account and your DigitalUptake account be removed.

Removing Google authentication may prevent you from accessing functionality that requires Google Sign-In, but will not prevent you from contacting DigitalUptake regarding your personal information.

12. Children

Our website and services are intended for general business and professional use. We do not knowingly request personal information from children for purposes unrelated to the services we provide.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

Your continued use of our website or services after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how your personal information is handled, please contact us:

For privacy-related enquiries, please use the subject line "Privacy Request" where possible so that your request can be directed appropriately.

You may also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

15. Acceptance of This Policy

By using the DigitalUptake website, submitting information through our forms, or using an authorised Google Sign-In function, you acknowledge that you have had an opportunity to read this Privacy Policy.

Where consent is required by applicable law, we will obtain consent through the relevant website or application functionality.